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This method is only applicable using IP recorders and camera’s
Download and install the SADP tool then move onto the next steps below
Select the device you want to reset.
Click on forgot password.
Select export and export and save file on your PC, email that file to [email protected] and you will be sent another file.
Use the file that was sent back to your email and then go to import and select the file you received and then under that set a new password.